1. Terms of Use

Welcome to Redefining Health. This website is owned and operated by Redefining Health. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).

This agreement is in effect as of January 1, 2013.

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

2. Responsible Use and Conduct

By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations, and generally accepted online practices or guidelines.

Wherein, you understand that:

• You may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources.
• You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources.
• Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited.
• Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
• Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
• You are solely responsible for any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.

3. Privacy Policy

Your privacy is very important to us, which is why we've created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.

4. Limitation of Warranties

By using our website, you understand and agree that all Resources we provide are ‘as is’ and ‘as available’. This means that we do not represent or warrant to you that:

• the use of our Resources will meet your needs or requirements.
• the use of our Resources will be uninterrupted, timely, secure, or free from errors.
• the information obtained by using our Resources will be accurate or reliable.
• any defects in the operation or functionality of any Resources we provide will be repaired or corrected.

Furthermore, you understand and agree that:

• any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
• no information or advice, whether expressed, implied, oral or written, obtained by you from Redefining Health or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.

5. Limitation of Liability

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Redefining Health will not be liable for any direct, indirect, incidental, consequential, or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

6. Copyrights/Trademarks

All content and materials available on Redefining Health including but not limited to text, graphics, website name, code, images, and logos are the intellectual property of Redefining Health, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display, or transmission of any content on this site is strictly prohibited, unless specifically authorized by Redefining Health.

7. Copyright Policy (DMCA)

Redefining Health, LLC complies with the Digital Millennium Copyright Act of 1998 (the "DMCA"). We respect the copyright laws and expect the users of our services to do the same.

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible through our service, you may notify our copyright agent, providing the following information:

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.
• A description of the copyrighted work that you claim has been infringed.
• A description of where the material that you claim is infringing is located on the site.
• Your address, telephone number, and email address.
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.

Notices should be sent to our designated agent as follows:

Email: [email protected]

8. Sweepstakes, Contests, and Games

If Redefining Health, LLC conducts a sweepstake, contest, or game on the Site, the rules governing any of the foregoing shall be accessible through a hypertext link prominently displayed on the page where the sweepstake, contest, or game may be located.

9. Indemnification

You agree to indemnify and hold harmless Redefining Health and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.

10. Termination of Use

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent, or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

11. Governing Law

This website is controlled by Redefining Health from our offices located in the state of OR. It can be accessed by most countries around the world. As each country has laws that may differ from those of OR, by accessing our website, you agree that the statutes and laws of OR, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.

Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in OR. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

12. Subscriptions, Free Trials, Billing, and Subscription Cancellation

• Subscription Ongoing Subscription: Your redefininghealth.com Subscription, which may start with a free trial, will continue week-to-week, month-to-month, year-to-year, or quarterly or semi-annually and will renew on every renewal period depending on the subscription option you choose unless and until you cancel your Subscription or we terminate it. You must have Internet access and provide us with a current, valid, accepted method of payment (as such may be updated from time to time, "Payment Method") to use the redefininghealth.com service.
• Recurring Billing: By starting your redefininghealth.com Subscription and providing or designating a Payment Method, you authorize us to charge you a Subscription fee at the then-current rate on a recurring basis based on the chosen renewal period, and any other charges you may incur in connection with your use of the redefininghealth.com service to your Payment Method. You acknowledge that the amount billed each renewal period may vary for reasons that may include differing amounts due to promotional offers, including gift card redemption and promotional code redemption, and/or changing or adding a plan, and you authorize us to charge your Payment Method for such varying amounts, which may be billed based on the chosen renewal plan.
• Price Changes: We reserve the right to adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms of Use, any price changes to your service will take effect following email notice to you.
• Billing Cycle: The Subscription fee for our service will be billed at the beginning of the paying portion of your Subscription and each month, 3-months, 6-months, 12-months, or other chosen period thereafter unless and until you cancel your Subscription. We automatically bill your Payment Method each month, 3-months, 6-months, 12-months, or other chosen period on the calendar day corresponding to the commencement of your paying Subscription.
• No Refunds for Subscriptions: PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS. Following any cancellation, however, you will continue to have access to the service through the end of your current billing period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members ("credits"). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion.
• Payment Methods: You may edit your Payment Method information by visiting our website and clicking on the "Your Account" link, available at the top of the pages of the redefininghealth.com website. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information or cancel your account (see, "Cancellation" below), you remain responsible for any uncollected amounts and authorize us to continue billing the Payment Method, as it may be updated. This may result in a change to your payment billing dates. For certain Payment Methods, the issuer of your Payment Method may charge you a foreign transaction fee or other charges.
• Cancellation: You may cancel your redefininghealth.com Subscription at any time, and you will continue to have access to the redefininghealth.com service through the end of your monthly billing period. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-TERM SUBSCRIPTION PERIODS OR UNWATCHED MOVIES OR TV SHOWS. To cancel, go to the "Your Account" page on our website and follow the instructions for cancellation. If you cancel your Subscription, your account will automatically close at the end of your current billing period. To see when your account will close, click "View billing details" on the "Your Account" page. If you signed up for redefininghealth.com using your account with a third party as a Payment Method, and wish to cancel your redefininghealth.com Subscription at any time, including during your free trial, you may need to do so through such third party, including by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from, the redefininghealth.com service through that third party. You may also find billing information about your redefininghealth.com Subscription by visiting your account with the applicable third party.

13. Online Coaching Services

Redefining Health offers personalized 1 to 1 online coaching services through our app. These services are intended to provide direct, personalized interaction between a designated coach and the client to assist with achieving specific health and wellness goals.

Service Subscription and Access:

• Eligibility and Registration: To access online coaching services, you must register for an account and subscribe to the services. You must provide accurate and up-to-date information during the registration process.
• Subscription Fees: Fees for online coaching services are billed on a pre-pay basis and are non-refundable, except as explicitly stated in our Refund Policy. Pricing may vary based on the specific coaching package purchased.
• Scheduling and Cancellations: Sessions must be scheduled in advance according to the availability of the assigned coach. You may reschedule a session with at least 24 hours’ notice. Cancellations within 24 hours of a scheduled session may result in the forfeiture of that session without a refund.
• User Responsibilities: As a user of our online coaching services, you agree to be prepared for each session and to follow the guidelines and plans provided by your coach. You acknowledge that your progress depends on your effort and cooperation in and outside of coaching sessions.
• Coach Qualifications: All coaches are certified professionals with qualifications in their respective fields of health and wellness. However, Redefining Health does not guarantee specific results, as outcomes depend on various factors including your own actions.

Liability and Disclaimers:

• Limitations on Use: The online coaching services provided by Redefining Health are not a substitute for professional medical advice or treatment for specific medical conditions. You should seek professional medical advice before making any health decisions.
• No Guaranteed Outcomes: While our coaches strive to provide effective coaching, no specific results or outcomes are guaranteed. Your personal progress may vary.

14. SMS Texting Terms and Conditions

a.)  Consent to Receive Text Messages

By opting into SMS texting services, you agree to receive text messages from Redefining Health, LLC, concerning your online coaching sessions and related health and wellness updates. The number of text messages you receive may vary depending on your interaction with our services and the preferences you select.

b.) Fees and Charges

Redefining Health, LLC does not charge a fee for using the SMS texting service. However, message and data rates may apply from your mobile carrier. By consenting to receive SMS messages, you acknowledge that texting charges by your carrier may apply and that you accept responsibility for any such charges.

c.) Opt-Out Option

You may opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. Upon receiving your opt-out request, we will send a final message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you wish to opt back in, you may re-enroll at any time.

d.) Data Security

We take your privacy seriously and are committed to protecting your personal information. SMS messages are not encrypted, which poses a risk that they could be intercepted by third parties. We advise against sharing sensitive or personal health information via SMS. Please use our secure online platforms for sensitive communications.

e.) Limitation of Liability

Redefining Health, LLC is not responsible for delayed or undelivered messages resulting from operator or carrier error, mobile network issues, or any other circumstances beyond our control.

f.) Changes to Terms

Redefining Health, LLC reserves the right to modify these SMS texting terms and conditions at any time. Any changes or modifications will be effective immediately upon posting the revised terms on our website, and you waive any right you may have to receive specific notice of such changes.

15. Contact Information

If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:

Redefining Health 4804 NW Bethany Boulevard Suite i-2 Portland, OR 97229

Phone: 971-300-7128 Fax: 503-928-5615 Email: [email protected]